Booking with us is a conversation, not a form. Here is how a trip comes together, from your first message to the day you fly home. The amounts and dates that apply to your booking are set out in our Booking & Payment Terms and Terms & Conditions.
1. Tell us your plans
Send us your dates (or a rough window), how many of you are travelling, and what you would love to do: a Kilimanjaro climb, a safari, the beach, or all three. A budget range helps us suggest the right camps and lodges. Use the enquiry form or message us on WhatsApp.
2. We shape the trip with you
Our team in Arusha replies with a suggested itinerary and a clear quote, explaining what is included and what is not. We adjust it with you until it fits: more days in one park, a different route on the mountain, a quieter lodge. There is no charge for this and no obligation.
3. Confirm with a deposit
When you are happy, you confirm with a deposit. We then book your camps, lodges, park permits, climbing permits and internal flights, and send you written confirmation of everything that has been reserved.
4. Before you travel
We send your final itinerary, a packing list, arrival instructions and the contact details of the team who will look after you. The balance is paid as set out in our booking terms. Please make sure your passport, visa, vaccinations and travel insurance are in order; our travel FAQs cover the basics.
5. In Tanzania
We meet you at the airport and stay in touch for the whole trip. Your guide handles transfers, park entries and the day-to-day plan, so you can simply enjoy it. If anything needs changing on the way, tell your guide or call our Arusha office.