Terms & Conditions

These Terms and Conditions govern all bookings made with Absolutely Kili and Travel, a tour operator registered in Tanzania with its head office in Arusha. By making a booking with us you confirm that you have read, understood and accepted these terms on behalf of everyone in your party. Please read them carefully.

1. Bookings and deposits

• To confirm your trip, a deposit of 15% of the total price is payable at the time of booking, with the balance due the day before your services begin.
• For bookings made 10 or more weeks before departure, a 20% deposit is required 10 weeks before your intended departure, with the balance settled 24 hours before your services commence.
• For bookings made within 24 hours of the service start, full payment is required at the time of confirmation.
• Your booking is confirmed only once we have received your deposit and issued written confirmation.

2. Prices and payment

All prices are quoted in US dollars (USD). We accept payment by secure card and by bank transfer; bank charges, where they apply, are the client’s responsibility. Until your booking is paid in full, we reserve the right to adjust the price to reflect factors beyond our control, including currency fluctuations, government taxes and levies, fuel costs, accommodation and meal costs, and national park entrance fees. If full payment is not received by the start date, we may withhold services.

3. What is included and excluded

Unless stated otherwise on your itinerary, your price includes accommodation on the stated basis, meals as listed, park and conservation fees, airport transfers, and the services of a professional driver-guide or mountain crew. It excludes international flights, visas, travel insurance, tips and gratuities, drinks, personal items and anything described as optional.

4. Cancellations and refunds

If you need to cancel, please notify us in writing as early as possible. Cancellation charges are calculated on the total cost of the affected services as follows:

• Cancelled more than 72 hours before the start: 10% of the service cost.
• Cancelled 7 or more days before the start: 30% of the service cost.
• Cancelled 3 or more days before the start: 50% of the service cost.
• Cancelled within 24 hours of the start, or no-show: 100% of the service cost.

Where a cancellation results from genuinely unforeseeable circumstances, we will deduct only the actual costs we have already incurred on your behalf and refund the balance.

5. Travel insurance

Comprehensive travel insurance is a condition of travelling with us. Your policy should cover medical expenses, emergency evacuation (including high-altitude rescue for Kilimanjaro climbs), trip cancellation and curtailment, and loss of or damage to baggage and personal effects. Our own insurance covers our legal liability only, in line with the laws of the destination; it does not cover your illness, medical expenses, or loss of baggage.

6. Health, fitness and Kilimanjaro climbs

Safaris and mountain treks take place in remote areas. You are responsible for ensuring you are in suitable health and fitness for your chosen trip and for seeking medical and vaccination advice before you travel. Kilimanjaro is a high-altitude trek; while our guides are trained in altitude first aid, monitor you daily and carry emergency oxygen, altitude affects everyone differently and a summit can never be guaranteed.

7. Our liability

We take great care to provide the services described. However, we accept no liability for changes, delays or losses caused by circumstances beyond our reasonable control, including weather, park or road closures, and the acts or omissions of third parties such as airlines, hotels and transport providers. We accept no liability for the theft of, loss of or damage to your property, however caused, or for injury, illness or death not covered by our insurance.

8. Changes and alterations

We reserve the right to alter routes, itineraries or arrangements, and to substitute accommodation of an equivalent standard, where this is necessary for reasons of safety, availability or conditions on the ground. Where a significant change is unavoidable, we will offer an alternative of equal value.

9. Vehicles and group size

On camping and group safaris, prices depend on group size. The maximum occupancy of our 4×4 safari vehicles is five guests plus the driver-guide, and we arrange window seats for every guest wherever possible.

10. Complaints

If something is not right during your trip, please tell your guide or our office immediately so we can put it right at the time. Any complaint that cannot be resolved on the ground should be sent to us in writing within 28 days of your return.

11. Governing law

These Terms and Conditions are governed by, and construed in accordance with, the laws of the United Republic of Tanzania, and any dispute falls under the exclusive jurisdiction of the Tanzanian courts.

Contact

Absolutely Kili and Travel, P.O. Box 13293, Arusha, Tanzania. Email info@amazingkilimanjaro.com or call +255 755 102 411.